New Operations Leader’s 20 Years of Legal Technology Experience Enables ThreadKM to Further Scale and Grow
Atlanta, Georgia - July 18, 2017 - ThreadKM, the innovative collaboration platform helping law firms reduce email usage and improve document and task management experiences, announced today that TJ Collins has joined the company as an investor and Vice President of Customer Success. Collins will be responsible for all aspects of implementation and customer adoption and retention. He will also build out the Customer Services organization for ThreadKM.
“TJ has a proven track record in the legal technology space, not only for helping companies grow quickly, but for keeping customer satisfaction and the idea of building raving fans at the forefront of every business decision,” said Dan Hauck, CEO at ThreadKM. “We’re very excited to have him aboard.”
Collins brings to ThreadKM over twenty years of legal technology operations, customer services and leadership experience. He has led service groups for five organizations in the legal vertical. He has opened facilities and managed teams on four continents. Collins was recently an executive with Iris Data Services where he helped redefine the managed services concept and led them to multiple placements on the Inc. 500's "List of America’s Fastest Growing Companies."
“TJ’s deep background in implementation and creating customer satisfaction aligns perfectly with our vision to continue to build technologies that create an excellent user experience for ThreadKM customers,” said CTO Dedrick Duckett.
“I was blown away when I first saw ThreadKM. I knew immediately that it would make a huge impact on the legal technology market. It solves constraints that legal teams have been dealing with for years surrounding communication and workflows,” said TJ Collins. I believe that ThreadKM will finally solve the onslaught on email inboxes and will change the way that law firms and corporate legal departments communicate both internally and externally.” ThreadKM recently won the Innovative Solution Provider of the year award at the 2016 ILTACON conference and works with such prominent law firms as Dentons and Bryan Cave. “This is such an exciting time for our company, and adding TJ as a key contributor will only help us continue to create a great customer experience while we grow and succeed,” said Vice President of Sales Damon Goduto.
ThreadKM is the result of hundreds of hours of research and interviews with lawyers, management and administrative professionals. The platform provides a secure, matter-centric space for communications among legal team members and agile project management for visually planning work. Built to meet the workflow and security requirements of legal organizations, ThreadKM delivers a refined collaboration solution that can be delivered on-premises or in the cloud, and to users on their mobile devices.
ThreadKM provides lean, matter-centric team chat and kanban-style project management in a single application that integrates with document management and other key law firm applications. ThreadKM helps firms dramatically reduce email, drive up DMS utilization, and improve collaboration across the firm.